Reference

The Rules That Cover Your Account Wallet

Our Terms & Conditions set out what you agree to when you open an account — how the wallet works, how a bKash, Nagad or Rocket cash-in reaches it, and how a payout is checked before it leaves.

Account rules in plain EnglishWallet terms for bKash, Nagad, RocketPayout checks explainedChange dates shown on this page
8999tt The Rules That Cover Your Account Wallet
HOW WE HANDLE IT

Data, Cookies and Account Security

Your account holds a mobile number, a name and the reference of every cash-in and cash-out. We keep those because payment reconciliation and dispute handling need them, and we never ask for your bKash PIN, Nagad PIN or any one-time code — anyone who does is not us. A sign-in cookie keeps the lobby open between pages, so sign out on a shared phone and clear cookies on a borrowed device. Ask support to correct your details or close the account, and we confirm in writing what is removed and what stays.

What the account holds

Registered mobile number, your name and the reference for each wallet transfer. No PINs, no card numbers. We keep only enough to match a payment to your account and answer a dispute later.

Cookies and sign-in sessions

A session cookie keeps you signed in while you move between the lobby and your wallet. Sign out on a shared handset and clear cookies on a borrowed one before you type a password.

New device checks

A fresh handset triggers a one-time code to your registered number before the wallet opens. If that code arrives when you are not signing in, change your password and tell support the same day.

Retention and change requests

Transaction records stay on file for as long as payment reconciliation and local rules require. Ask for a correction or closure through support; we confirm in writing what is deleted and what stays.

POLICY CONTACT

Who to Message About Your Account

Terms questions go to the same support team that runs your account, not a legal desk you can never reach. Have your registered mobile number and the transfer reference ready before you write — for a wallet issue that means the bKash, Nagad or Rocket reference plus the number you paid from. A player in Dhaka writing about a held payout gets a straight answer on which clause triggered the check, and you can ask for any section of this page by its heading.

Team online

Live chat from your wallet page

Already signed in? Open chat from the account menu and ask for the clause by its heading. Share your registered number so the agent pulls the same record you are looking at.

Email the policy desk

For closures, corrections or a written copy of these terms, email us from the address on your account. A screenshot of the bKash, Nagad or Rocket transfer lets us trace the same transaction.

Wallet verification desk

Name mismatch, a changed number or a cash-in that never landed. This desk compares the wallet name against the account name and tells you what to fix before you resubmit.

Straight Answers on Account Terms

These are the points readers ask us about most often when they open this page. If your situation is not covered, send the question to support with your registered number and we will point you to the exact clause and what it means for your wallet.

At registration. You accept them before your first cash-in, and that accepted version governs the account until we publish revised wording here with a new date.

Usually a name or number mismatch. The reference on your bKash, Nagad or Rocket transfer has to match the number registered on the account, and the money returns by that same route.

Yes, ask support and we close it. Any remaining balance goes back to the wallet that funded the account after the same checks, and we confirm the closure to you in writing.

The account rules stay the same, only the rail changes. bKash, Nagad, Rocket, Upay and bank transfer each settle through their own network, so the reference matters more than the wallet name.

The date on this page changes when we publish revised text. Where a change touches your wallet or payouts, we also flag it inside the account the next time you sign in.

Tell us before you use the account again. Eligibility follows your local law and eligible regions, and a new number needs confirming with a one-time code before the wallet opens.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.