Reference

What Our Legal Terms Cover

Your account, your wallet and your personal data all sit under one written set of terms, and this page shows you which part applies to the step you are taking. Read it once before you join and everything after that gets simpler.

Account termsPayment rulesRegion eligibilityData handling
8999tt What Our Legal Terms Cover
SUPPORT ROUTES

Reaching Our Support Team

Got a question about a clause, a closed account or a transfer that did not land? Our Bangladesh support team takes policy questions through the chat window inside your logged-in account, by email, and through wallet checks when a bKash, Nagad or Rocket payment needs a second look. Keep the transaction ID handy — it shortens the conversation a lot. We reply in English and we tell you which clause a decision came from rather than leaving you to guess.

Team online

In-account chat

Open the chat panel once you are logged in and pick the category that fits — account, terms or data. The thread stays in your message history so you can return to the same answer later.

Email a clause question

Write to our support address with the section name and your account number. Email suits longer queries, attachments like a bKash receipt, or a request to correct the data we hold on you.

Wallet verification desk

If a Nagad or Rocket transfer needs checking before a payout, the wallet desk confirms the sender number against your account name. Send the transaction ID and the amount from your own app screen.

DATA AND ACCESS

How We Handle Your Account Data

A policy only means something if you can see the plumbing behind it. Our records show what you moved, from which wallet, on what device, and which version of the terms you accepted at that moment. Cookies keep your session alive and remember your language; they do not touch your balance. You can ask what we hold, ask for a correction, or ask for deletion where the law in your region lets us act on it.

What we collect

Your name, mobile number, wallet sender details and device signals such as browser and IP. We use them to verify you, settle payments and meet record-keeping duties that apply where you live.

Cookies and sessions

Session cookies keep you logged in as you move between slots and live tables. Analytics cookies show us which pages stall on mobile. You can clear or block them in your browser, though login will break.

Login and OTP checks

Every sign-in on a new device needs the OTP sent to your registered number. We never ask for that code by phone or chat, and a message requesting it is not from us.

Retention and changes

Transaction records stay on file for the period our accounting and legal duties require, then go. Ask us to correct a wrong number or a misspelt name and we log the change against your file.

Questions About Our Legal Terms

Questions about our terms tend to come in three shapes: does this apply to me, what do you keep about me, and how do I get a decision changed. The six answers below take those in order. If your case is not covered, the chat panel in your logged-in account reaches a person who can quote the exact clause rather than guess at it. Hold on to the thread reference when the matter involves money, since we can pull the wallet record alongside it.

That depends on the law where you live and on eligible regions, not on the site alone. Check the rules that apply to you first, and our support team can confirm what we accept.

A change applies from the date printed on this page, going forward only. Transactions you completed earlier stay under the wording in force at the time, and your history keeps that record.

Yes. Send the request from your registered email or through in-account chat and name the details you want. We confirm identity first through the OTP on your number, then share what we hold.

Start with the wallet desk and give the transaction ID from your bKash, Nagad or Rocket app. If the provider's record and ours disagree, we raise it with them and update you in the same chat.

They cover your account as a whole, including live tables, slots and cricket markets. Individual studios add their own rules on how a round settles, and those sit alongside ours rather than replacing them.

Tell support in writing and settle any pending wallet check first. We close the account, end marketing messages to your number, and keep only the transaction records we are obliged to hold.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.